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Returns & Exchanges

Returns

We will accept returns on regular and sale price, unworn merchandise purchased from the Zaxyusa.com website for up to 30 days from the shipping date. Simply mail the merchandise back to us with the completed Return or Exchange form that you received with your original packing slip. Your return should be in good condition, in the original box, and with the proper return or exchange form to ensure your return is processed accurately. Shipping charges for any returned item(s) are the responsibility of the client. Upon inspection your return will be completed by the method below:

  • Regular and Sale price merchandise- Within the 30 day return period a credit will be given to the original method of payment.

  • We do not accept returns after 30 days, returns after 30 days will be returned to the customer. The credit will include any taxes paid. Shipping and handling charges are not refundable. Refunds of merchandise to your credit card may take up to one billing cycle to appear on your credit card statement. We only accept returns from our Ecommerce website. Product purchased from other retailers must be returned to the original place of purchase.

Exchanges

We will accept exchanges on regular and sale price, unworn merchandise for up to 30 days from the shipping date. Tell us how we can correct your purchase and we will exchange it and send it back to you with no shipping charge to you. If you are unsatisfied with the style purchased and wish to purchase a different style, please follow our return policy and place a new order for the different style via Zaxyusa.com. Shipping charges for any returned item(s) being sent to us for exchange are the responsibility of the client. Please include your original packing slip along with your exchange details in your return package. If the requested exchange is not available the item will be returned per the return policy. You will receive an email from customer service once the exchange has been completed.

Zaxy Sandals
2481 Principal Row Suite 300
Orlando, FL 32837

Please contact Zaxy Customer Service if you have any questions or need additional information (888)887-0808